Privacy Policy

This Privacy Policy explains what personal information Bovada Casino collects, how we use it, who we share it with, how long we keep it, and the rights you have over your own data. It applies to everyone who uses our website, mobile web application, or communicates with our support team. Read it alongside our Terms and Conditions and Cookie Policy for the full picture.

What This Policy Covers

This policy covers information about you that we hold on our systems, whether you provided it directly, we collected it automatically as you used the site, or a partner shared it with us with your permission. It does not cover websites we link to from ours; those sites have their own privacy policies. If a section of this document conflicts with a specific consent you gave at the time of a transaction, the specific consent takes precedence for that transaction.

Information We Collect

The information we collect falls into three groups. First, account information you give us directly: your full name, date of birth, email address, physical address, phone number, and payment details. Second, identity information collected for anti-money-laundering compliance: government ID scans, proof-of-address documents, and where required, source-of-funds evidence. Third, usage information collected automatically as you play: device model, browser type, IP address, session times, game rounds, and cashier transaction records. We do not collect data from social media accounts unless you actively link one.

How We Use Your Information

We use your information to operate the account, meet legal obligations, and improve the service. Operating the account covers logging you in, processing deposits and withdrawals, calculating and paying bonuses, and providing support when you contact us. Legal obligations cover age verification, anti-money-laundering checks, tax reporting to your jurisdiction where required, and responding to court orders or regulatory requests. Improving the service covers aggregated analytics on which pages are used, which routes generate errors, and how different game categories perform.

Marketing and Communications

You will receive transactional emails for as long as you have an active account: password resets, security alerts, withdrawal confirmations, and material updates to our terms. These are not optional because they carry safety-critical information. Marketing emails and SMS messages about promotions are separate and opt-in only. You can turn them off any time from your account settings or the unsubscribe link at the foot of any marketing message, without affecting your ability to play.

Sharing With Third Parties

We share personal data only where necessary and only with parties that meet our data protection standards. The categories are payment processors for handling deposits and withdrawals, KYC providers for identity verification, game providers for game state and jackpot pooling, cloud infrastructure providers for hosting, and analytics providers for anonymized usage measurement. We do not sell your personal data to advertisers, brokers, or any commercial third party. Where sharing crosses a border, we use standard contractual clauses or an equivalent legal basis.

Cookies and Tracking Technologies

Cookies and similar technologies are covered in detail in our Cookie Policy. In summary, we use essential cookies for the login session, functional cookies for your preferences, analytics cookies for anonymized traffic measurement, and, with your consent through the site banner, marketing cookies for showing you Bovada Casino promotions on other sites you visit. You can adjust these choices at any time from the cookie preferences link in the site footer.

Data Retention

Different data has different retention periods depending on the reason we keep it. Account records are kept for the life of the account plus five years after closure to satisfy anti-money-laundering rules. Transaction records are kept for at least seven years for financial audit purposes. Support-ticket records are kept for three years after resolution. Marketing preferences are kept until you change them. Once a retention period expires, the data is either permanently deleted or, where necessary for aggregate reporting, fully anonymized so it can no longer be linked back to you.

Your Rights and Choices

You can request access to the personal data we hold about you, correct inaccurate data, request deletion of data we no longer need to keep, and object to certain processing. California residents have additional rights under the CCPA and CPRA, including the right to know what data has been collected, the right to request deletion, and the right not to be discriminated against for exercising those rights. To make a rights request, email [email protected] from the address linked to your account. We respond within thirty days for standard requests.

Security Measures

We protect account data with encryption in transit and at rest, strong hashing for stored passwords, network segregation between production and administrative systems, monitored access logs, and periodic third-party security testing including our published bug-bounty program. No system is unbreakable, but the practices we run are the industry standard for gambling operators and are audited independently. If a data breach ever occurs that materially affects you, we notify you within 72 hours of confirming the breach.

Children and Age Verification

Bovada Casino is strictly for adults. We do not knowingly collect data from anyone under 18. Every new account passes age verification before the first deposit is accepted; the moment we identify an account holder who is under 18, we close the account, refund any deposits, forfeit any winnings under our terms, and delete the collected data except where a legal obligation requires we retain it for reporting.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes are announced by email to the address on your account and posted at the top of this page with a revised effective date. If you disagree with a material change you can close your account before it takes effect. Continued use after a change means you accept the revised policy.

Contact Us About Privacy

For privacy questions, rights requests, or data protection concerns, email [email protected]. For general support, use the routes on our contact page. If you want to lodge a formal complaint about our privacy handling, follow the escalation path on the complaints page. Bovada Casino operates under the laws of the Autonomous Island of Anjouan, Union of Comoros.